1. Who this policy covers
Meridian Underground LLC (“Meridian,” “we,” or “us”) provides private utility locating, supplemental 811 verification, and utility mapping services. This policy explains how we handle information collected through this website and related service inquiries. It also explains the role of the outside platforms used to receive requests and communicate with you.
This website is intended for adults arranging work for a business, property, or project. If you provide another person’s contact details or property information, provide only information you are authorized to share.
2. Information we collect
- Contact information: the name, company, email address, telephone number, and other contact details you provide.
- Project information: site addresses, requested services, work limits, preferred dates, access instructions, utility records, descriptions, photographs, attachments, and other details you choose to submit.
- Correspondence and service records: communications about your inquiry, quotes, scheduling, and any resulting work. If we perform services, records may include field notes, photographs, utility observations, and mapping coordinates relevant to the agreed scope.
- Technical information: our hosting and embedded service providers may receive IP addresses, browser and device information, request logs, and similar information when they deliver or protect the website and request form. The Jobber embed can also receive the page address, referring page, and campaign parameters present in a link you followed.
Please do not put payment-card numbers, Social Security numbers, account passwords, or unrelated sensitive personal information in the request form. Share sensitive site-access details only when needed to coordinate the work.
3. How we use information
We use information to respond to inquiries, review project scope and coverage, prepare quotes, coordinate access and scheduling, perform requested services, deliver records, and maintain the business records associated with that work. We may also use it to resolve questions or disputes, protect the website and our business, and meet applicable legal obligations.
Where referral or campaign information is available, it can help us understand how an inquiry reached Meridian. Submitting a service request is not, by itself, consent to unrelated promotional calls or text messages.
4. Jobber and other service providers
Jobber: our request form is provided by Jobber, including when it appears inside this website. Details you submit are processed through Jobber and made available to Meridian to handle your request. Jobber’s own handling of information is described in its Privacy Policy. For requests concerning the customer information Meridian maintains through Jobber, contact Meridian using the details below.
Website, email, and business support: information may be handled by providers that host the website, deliver email and communications, or support our business records, to the extent needed for those functions. Providers may process information in locations outside your state or country under their applicable terms and privacy policies.
Google: the site loads fonts from Google’s font service. Your browser connects to that service to retrieve the fonts. The Google Business Profile and review links take you to Google; any review or other information you post there is subject to Google’s settings and Privacy Policy. Reviews you post publicly may be visible to others.
7. Contact preferences
We may respond to an inquiry using the contact information you supply and communicate about requested work. Tell us if you prefer phone, email, or another available contact method. If you receive a marketing email, use its unsubscribe option or contact us to stop marketing messages. Necessary communications about an active request or agreed work may still be needed.
If you receive automated text messages, follow the opt-out instructions in that message or contact Meridian for help. Any consent required for automated or promotional messaging must be obtained through the applicable messaging process; this policy does not create that consent.
8. Retention and security
Information is retained according to the purpose of the record, the status of the inquiry or service relationship, applicable recordkeeping obligations, and any need to address disputes or protect legal rights. Different records may need different retention periods; deleting a request does not necessarily require deletion of related accounting, contract, or service records.
No website, email service, or storage system can guarantee absolute security. Use only information relevant to your request, and contact us promptly if you believe information you provided to Meridian has been misused or accessed without authorization.
9. Questions, corrections, and privacy requests
Contact dispatch@meridianundergroundllc.com or 678-409-8744 to ask about information you submitted, correct inaccurate details, request deletion, or discuss your contact preferences. Describe your request and the email address or project associated with it; do not send identification documents unless we specifically request an appropriate verification method.
We may need to verify your identity or authority before providing or changing information. We will handle requests under applicable law, including any exceptions for records we must retain. Depending on where you live and which laws apply, you may have additional privacy rights. This policy does not limit rights provided by law.
10. Children’s information
This website and its request form are not directed to children under 13. Please contact us if you believe a child has submitted personal information so we can investigate and address it.
11. Policy updates and contact
We will post changes on this page and update the date above. Where applicable law requires additional notice or consent for a change, we will provide it.
Meridian Underground LLC
Privacy questions: dispatch@meridianundergroundllc.com or 678-409-8744.